As of July 2025
1.1 Greator GmbH, Brüsseler Str. 89–93, 50672 Cologne, registered in the Commercial Register of the Cologne Local Court under HRB 77486 (hereinafter „Greator"), organizes festivals, conferences, seminars, lectures, retreats, and other time-bound live events (hereinafter collectively „Events" or individually „Event").
1.2 Greator sells online courses and other digital content, in particular videos and workbooks (hereinafter collectively referred to as „online courses").
1.3 Greator also offers training programs that, depending on the product, combine live events, personal guidance, customized services, digital content, and other components (hereinafter referred to as „Coaching Training Programs").
1.4 These General Terms and Conditions govern the business relationship between Greator and the customer to the extent that Greator itself becomes a contractual partner of the customer.
1.5 If another provider is expressly identified as the seller or contracting party („Reseller") during the respective ordering process, only that provider’s terms and conditions shall apply to the purchase agreement.
1.6 Part A applies to all contracts covered by these General Terms and Conditions. Part B contains special provisions for events, Part C contains special provisions for online courses, and Part D contains special provisions for coaching training programs.
2.1 The nature and scope of the services to be provided are set forth in the respective service description.
2.2 General promotional statements, social media content, interviews, or other publications do not give rise to any further claims for services.
2.3 Individual commitments shall become part of the contract only if they have been confirmed in writing by Greator.
3.1 If the customer is a consumer, he generally has the right to cancel the contract within 14 days without giving a reason. The cancellation period is 14 days from the date the contract is concluded.
3.2 To exercise their right of withdrawal, the customer must notify Greator of their decision to withdraw from the contract by means of a clear statement, such as a letter sent by mail or an email. The customer may use the model withdrawal form provided in Section 3.4 for this purpose, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for the customer to send the notice of withdrawal to the following address before the withdrawal period expires:
Greator Ltd.
89–93 Brussels Street
50672 Cologne
Email: [email protected]
3.3 If the customer withdraws from the contract, Greator must refund all payments it has received from the customer without delay and no later than 14 days from the date on which Greator received notice of the withdrawal. Greator will use the same payment method the customer used for the original transaction to make the refund, unless Greator and the customer have expressly agreed otherwise. Under no circumstances will Greator charge the customer any fees in connection with this refund.
3.4 The customer may use the following sample withdrawal form to exercise the right of withdrawal:
To: Greator GmbH, Brüsseler Str. 89–93, 50672 Cologne, Email:
[email protected]
I hereby withdraw from the contract I entered into regarding the
The following product: ____________________
Ordered on: ____________________
Consumer's Name: ____________________
Consumer's address: ____________________
Consumer's signature (required only for paper notifications):
____________________
Date: ____________________
3.5 If, in the case of online courses, digital content is made available in whole or in part immediately after the contract is concluded, the right of withdrawal expires with immediate effect.
3.6 For contracts regarding events scheduled for a specific date or period, there is no right of withdrawal pursuant to Section 312g(2)(9) of the German Civil Code.
3.7 For coaching training programs, Greator is entitled to begin providing services even before the withdrawal period expires. By entering into the contract, the customer requests such an early start to services.
3.8 If the customer rescinds the contract after the provision of services has begun, the customer must pay reasonable compensation for the services already provided up to the time of rescission. Greator is entitled to offset this amount against any refund claims the customer may have.
4.1 The customer is required to provide complete and accurate information at the time of booking and to notify Greator immediately of any changes to their contact, billing, or payment information.
4.2 The customer shall bear any disadvantages and additional costs resulting from incorrect or outdated information provided by the customer, to the extent that the customer is responsible for such information.
5.1 If the customer defaults on a payment that is due, Greator is entitled to temporarily suspend access to online courses and coaching training programs, as well as the provision of other services, until full payment is received. The customer’s obligation to pay remains unaffected by this.
5.2 If payment in installments has been agreed upon, Greator is entitled, following an unsuccessful payment demand, to declare the entire outstanding amount immediately due and payable.
5.3 If, after the conclusion of the contract, Greator becomes aware of a material deterioration in the customer’s financial circumstances and this jeopardizes Greator’s right to payment, Greator is entitled to demand advance payment or appropriate security for services still to be rendered and to suspend further performance until such time. If the customer fails to comply with this request within a reasonable period of time, Greator may declare the entire outstanding amount immediately due and payable and may withdraw from the contract or terminate it for cause.
5.4 Services already rendered remain fully subject to payment.
5.5 If the customer initiates a chargeback, reversal, or other reversal of a valid payment without having a valid claim for a refund, Greator’s right to compensation and the contract remain unaffected.
5.6 The customer shall bear the reasonable costs incurred as a result, to the extent that the customer is responsible for the reversal of the transaction. Greator is entitled to suspend access and other services until full payment has been made.
5.7 The customer is entitled to set off claims against Greator only if the customer’s counterclaim has been legally established, is undisputed, or has been acknowledged by Greator. The customer may exercise a right of retention only with respect to claims arising from the same contractual relationship.
6.1 Online courses are made available for the term of use or contract specified in the respective offer.
6.2 Coaching training programs are entered into for the fixed term agreed upon in the respective offer. The customer may not terminate the agreement for cause during this term.
6.3 An agreed-upon installment payment plan applies solely to the method of payment and does not entitle the participant to terminate the coaching training program early. The agreed-upon total fee remains due regardless of the chosen payment method.
6.4 Greator is entitled to terminate contracts concluded for an indefinite period in writing with two weeks’ notice, without providing a reason. Time-limited access rights that have already been paid for in full remain valid until the end of the agreed access period.
6.5 Access to online courses and coaching training programs is granted for the agreed-upon contract, program, or access period and ends upon its expiration.
6.6 Greator is entitled to temporarily suspend access or terminate the contract for cause if the customer is in default on payments due, discloses access credentials without authorization, uses content in an unauthorized manner, or materially breaches its contractual obligations. Amounts already paid will not be refunded in such cases.
7.1 If the customer or participant does not attend a booked event or individual components of a coaching training program, or attends only partially, the agreed-upon fee remains due in full. There is no entitlement to make up the missed session, receive substitute services, or receive a refund, provided that Greator has properly offered the service in question.
7.2 Greator reserves the right to exclude customers and participants from individual services, coaching programs, or events in the event of significant or repeated violations of contractual obligations, safety rules, or codes of conduct; disruptions to the proceedings; or situations that endanger or significantly impair other participants.
7.3 In such cases, the agreed-upon compensation remains due in full. Amounts already paid will not be refunded. Any further claims by Greator remain unaffected.
7.4 If the customer books a service for a third party, the customer must ensure that the participant complies with the rules governing participation, use, safety, conduct, and confidentiality that apply to the participant.
7.5 Any breaches of duty by the participant shall be attributed to the customer.
8.1 Greator shall be liable, in accordance with statutory provisions, for damages resulting from a willful or grossly negligent breach of duty, as well as for damages resulting from injury to life, body, or health, and in cases of mandatory statutory liability.
8.2 In the event of a breach of a material contractual obligation due to slight negligence, liability is limited to the foreseeable damages typical for this type of contract. Liability is excluded for other breaches of obligation due to slight negligence.
8.3 Liability for indirect damages, lost profits, lost savings, or other consequential damages is excluded to the extent permitted by law.
8.4 The foregoing limitations of liability apply mutatis mutandis to the legal representatives, employees, and agents of Greator.
9.1 Greator is obligated to provide the agreed-upon services, but is not obligated to ensure any specific personal, professional, health-related, or financial success for the client. Success depends, in particular, on the client’s personal involvement, implementation, and individual circumstances.
9.2 The content and services provided by Greator are intended for personal self-improvement and are not a substitute for medical, psychotherapeutic, or other therapeutic advice, diagnosis, or treatment.
9.3 The customer is solely responsible for determining, prior to participation, whether any health-related restrictions preclude participation, for seeking medical advice if necessary, and for observing all safety and participation guidelines. Participation and the application of the content provided are at the customer’s own risk.
9.4 If you experience any symptoms or health risks, you should refrain from participating or stop participating immediately.
9.5 Content related to finance, investments, taxes, and economic decisions is intended solely for general educational purposes and does not constitute individual investment, financial, tax, or legal advice.
9.6 Greator is under no obligation to recommend any specific investment decision. The client makes such decisions at his or her own risk.
10.1 All content and materials from online courses, coaching training programs, and events are protected by copyright and other intellectual property rights. The customer is granted only a non-exclusive, personal, and non-transferable right of use.
10.2 Login credentials may not be disclosed to third parties, and accounts may not be shared. In particular, content may not be recorded, copied, reproduced, published, distributed, sold, or used for one’s own commercial purposes.
10.3 In the event of a violation, Greator is entitled to immediately suspend access and terminate the contract for cause. Any amounts already paid will not be refunded. Any further claims by Greator remain unaffected.
10.4 Online courses and coaching training programs are personalized and may not be transferred to third parties. Any transfer of the contract, participation rights, or access requires the prior consent of Greator.
10.5 The commercial resale of event tickets, online courses, or coaching training programs is prohibited.
11.1 If the customer posts content on platforms, in communities, groups, or other services provided by Greator, the customer is responsible for ensuring that such content does not infringe on the rights of third parties and does not violate any laws or regulations.
11.2 The customer shall indemnify Greator against any valid claims by third parties asserted against Greator based on the content posted by the customer. This also includes reasonable legal defense costs.
11.3 Greator is entitled to remove any content that is unlawful, in breach of the contract, or otherwise unacceptable without prior notice, and to block the customer's access.
12.1 The customer is solely responsible for establishing and maintaining the technical requirements necessary for using online courses and digital components of coaching training programs. These include, in particular, a suitable internet connection, compatible devices, and the necessary software.
12.2 Technical problems within the Customer’s sphere of responsibility do not affect the Customer’s obligation to pay and do not constitute grounds for termination, cancellation, or a refund.
12.3 Greator does not guarantee uninterrupted availability at all times of the technical platforms used for online courses and coaching training programs.
12.4 Temporary restrictions—in particular those resulting from maintenance, updates, technical malfunctions, or circumstances beyond Greator’s control—do not entitle the customer to terminate the agreement, withdraw from it, or receive a full or partial refund of the fee.
12.5 Greator is entitled to change the platforms, technical systems, and service providers used, provided that access to the booked services remains essentially unchanged.
13.1 Greator processes the personal data of the customer and, where applicable, the participant in accordance with the privacy policy, the current version of which is available at https://greator.com/datenschutz/ can be accessed.
14.1 Unless otherwise specified, any statements, amendments, or additions to the contract must be in writing. Any waiver of the written form requirement must also be made in writing.
14.2 For written communications to Greator, the customer must use the email address specified in the contract documents.
14.3 These General Terms and Conditions, as well as the contracts concluded between Greator and the customer, are governed exclusively by the laws of the Federal Republic of Germany. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
14.4 Greator is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
14.5 The exclusive venue for all disputes arising out of or in connection with the contractual relationship, including these General Terms and Conditions, as well as those concerning validity, termination, and cessation, shall be Cologne if the customer is a business entity.
15.1 Event tickets may be booked for the customer or for third parties. If the customer books participation for third parties, the contract is concluded between the customer and Greator. This contract is neither a contract for the benefit of third parties within the meaning of Section 328 of the German Civil Code nor a contract with protective effect in favor of third parties.
15.2 A subsequent transfer of an event ticket to another person is permitted only in accordance with the terms and conditions applicable to the respective event.
15.3 Greator sets a minimum and maximum number of participants for events. If Greator receives more bookings than there are available spots, Greator will determine participation at its reasonable discretion.
16.1 Unless otherwise specified in individual cases, the fee for participation in the event („Participation Fee") covers only the personal participation of the Customer or of third parties whose participation the Customer has booked.
16.2 Travel and lodging are not included in the scope of services.
17.1 Greator reserves the right to modify events for objective reasons, provided that the overall nature of the event remains essentially unchanged. This includes, in particular, changes to the program, order, format, venue, or date, as well as the replacement of announced speakers.
17.2 If an event is rescheduled, the ticket remains valid. A refund is only available if Greator permanently cancels the event.
17.3 In the event of a permanent cancellation, Greator will reimburse only the ticket price paid. Any further claims, in particular for reimbursement of travel, lodging, or other consequential costs, are excluded. The general liability provisions of these General Terms and Conditions remain unaffected.
18.1 By participating in the event, the customer or participant consents to Greator taking photographs and video recordings of him or her during the event and to Greator’s right to use such material in any and all known and unknown ways, without restriction and free of charge. This consent is not limited in terms of location or time.
19.1 Greator is entitled to update online courses and to modify, replace, or restructure individual pieces of content, modules, or other components, provided that the overall nature and economic value of the online course are essentially preserved.
19.2 Such changes do not entitle the customer to terminate the agreement, rescind it, or receive a full or partial refund of the fee.
20.1 Coaching training programs consist of a coordinated combination of in-person events, digital content, personal guidance, customized services, and other product-specific components.
20.2 The individual components constitute a single, integrated service and, unless expressly agreed otherwise, cannot be booked, revoked, terminated, or refunded separately.
21.1 Greator is entitled to modify individual components of a coaching training program for objective reasons. This includes, in particular, changes to dates, order, format, venue, content, speakers, coaches, or other service providers.
21.2 This is subject to the condition that the overall nature and economic value of the coaching training program remain substantially unchanged. Such changes do not entitle the client to terminate the agreement, withdraw from it, or receive a full or partial refund of the fees.
21.3 If Greator is unable to continue a coaching training program as planned for objective reasons, Greator is entitled to offer an alternative date, a different service provider, or an equivalent substitute service.
21.4 Services already rendered remain fully subject to payment. Any further claims are excluded. The general liability provisions of these General Terms and Conditions remain unaffected.
22.1 The customer must take the necessary steps to facilitate the coaching training program in a timely manner. This includes, in particular, providing the required information and arranging and attending individual appointments on time.
22.2 If the customer fails to provide or delays providing the necessary cooperation, Greator shall not be liable for any resulting delays or limitations in performance. The obligation to pay the agreed-upon compensation remains unaffected.
23.1 The client agrees to treat as confidential any personal, business, or other non-public information about other participants that comes to his or her attention during a coaching training program, and not to disclose such information to third parties without the consent of the person concerned.
23.2 Recordings of live sessions, group discussions, or similar formats are not permitted without the prior consent of Greator and the participants involved.
23.3 In the event of a breach, Greator is entitled to exclude the customer from further services and to terminate the contract for cause. Any amounts already paid will not be refunded. Any further claims remain unaffected.
